The Wayfinder is an industry-led destination management framework, designed to guide destination organizations through a continuous improvement pathway that measures, monitors and improves destination stewardship capability and outcomes.

Systemic Challenges Require Systemic Solutions

We understand that destinations worldwide are grappling with mounting social, cultural and environmental pressures.

From tackling productivity and leakage to fostering sector-wide coordination, the Wayfinder enables you to make strategic decisions today to create lasting, positive impacts for your destination and community for generations to come.

“A destination can bounce back and return to business as usual, which may at times place an unsustainable burden on destinations and communities, or it can proactively bounce forward and adopt a stewardship approach that balances the needs of visitors with the needs of destinations and residents. Old business and governance models will likely hold back new aspirations for destination stewardship. A reset based on structural changes to how tourism is governed can help protect the future of destinations and the sector.”
- Jeremy Sampson 2, The Travel Foundation

Product Features

Continuous Improvement Pathway

Empowers DMOs with suggested actions to enhance their Destination Stewardship capabilities and capacity through a structured pathway of continuous improvement.

Supporting Services

Embracing a relationship-driven, consultative approach, our tool ensures ongoing support from facilitation and consultant teams at every level, guiding your journey every step of the way.

Dynamic Reporting

Facilitates effortless generation of customized reports, enabling DMOs to make data-driven decisions efficiently and accessibly.

Multi-User 
and Workflow Tracking

Enables multiple users to collaborate seamlessly while tracking workflow progress, enhancing team efficiency and accountability.

Plans for Every Destination

Gain the clarity, organization and momentum you need to navigate your destination stewardship journey.

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Wayfinder Gateway

For destinations just getting started, the Wayfinder Gateway is a self-service, low-entry membership level with digital onboarding services included.

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Wayfinder 365

For destinations seeking more support, the Wayfinder 365 is a mid-entry membership level with in-person onboarding and customer enablement services included.

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Wayfinder Enterprise

For destinations driving change throughout their jurisdictions, the Wayfinder Enterprise is a high-entry membership level with bespoke in-person onboarding and customer enablement services included.

Global Partners

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Ready to Chart Your Course?

We want to partner with you to build a vibrant and thriving future for the tourism industry. Discover how the Wayfinder supports holistic well-being by better balancing the needs of communities and visitors alike.

Wherever you are on your journey, we’ll meet you there.